Stop babysitting
your support.
Qiki ingests every channel — email, chat, voice, WhatsApp, Instagram, web, API — drafts and dispatches responses through dual human-in-the-loop gates, and surfaces revenue, churn, and conversion intelligence to your leadership every morning.
Three agents, one transparent pipeline.
Every customer message flows through a triage classifier, a primary reasoner with retrieval-augmented generation, and a finalizer that composes the response. Two human-in-the-loop gates govern what reaches your customers.
Ingest & triage
Email, chat, voice, WhatsApp, web, API land in one place. PII tokenised on-prem; channel rules route to the right group in 90ms.
Reason & retrieve
QikiLM (Qwen 2.5, fine-tuned) classifies intent, runs RAG against your KB, and proposes a manifest of actions with cited sources.
Gate & dispatch
Gate 1 reviews proposed actions; Gate 2 reviews the composed reply. Low-risk auto-resolves. Everything else lands in your queue with confidence + sources.
Where customers are. Where you already work.
Plug in once; route by sender, language, sentiment, AI confidence, business hours. Routing rules version like code with diffs and revert.
Every conversation, into a decision.
Qiki's nightly Recommendation Engine compiles evidence packages from product health, sentiment, conversion blockers, and churn risk — and writes you a morning briefing with the three things that need your attention.
"Yesterday: Qiki resolved 412 tickets autonomously and surfaced three decisions for you."
- Audit packaging on SKU BAG-LX2 — 14 incidents · ~$4.8K/mo cost.
- Fix the “Voice in Team plan?” answer on /pricing — ~$41K monthly conversion lost.
- Outreach to 21 high-loyalty-risk customers (LTV ~$112K).
Two gates between AI and your customers.
Manifest review (Gate 1) approves what AI plans to do. Response review (Gate 2) approves what AI plans to say. Auto-bypass below your value, risk and confidence thresholds. Configurable per group.
Refund $247 · Replacement shipment · Notify packaging team
Empathy beats accuracy here. Response approved at confidence 0.91 with 2 cited sources.
Built for everyone in the loop.
For agents
3-pane inbox, AI drafts inline, RAG citations on every line, ⌘/Ctrl K everything. Decide a HitL gate in 3 seconds.
For ops managers
Bottleneck detection, AI-vs-human quality, escalation patterns, run history with deterministic replay.
For executives
A briefing every morning. Recommendations with evidence packages, impact estimates, and outcome tracking.
For admins
Visual + list routing, sandbox tester, RBAC matrix, SSO/SCIM, audit log, data residency, billing.
For developers
REST + Webhooks, signed payloads, OpenAPI, replay-safe runs. Your stack stays in your stack.
For end customers
A clean tenant-branded portal: submit, track, browse the KB. Magic-link auth. No accounts required.
Pay for resolution, not for tickets.
/admin/mo · all channels · 5K resolutions · HitL governance
Start a 14-day trialStop babysitting.
Start scaling.
14-day sandbox with seeded mock data. No credit card. Be in production by Friday.