Pricing
Pay for resolution. Not for tickets.
Every plan includes the dual HitL gates, evidence-cited drafts, and the executive intelligence layer. Start on Team — most teams pick this.
Starter
For solo operators kicking the tires.
$0free forever
- 1 channel (email or chat)
- 100 AI resolutions / month
- Single user
- Public KB
- Community support
MOST TEAMS PICK THIS
Team
Everything a growing ops team needs.
$79per admin / month
- All channels (email · chat · voice · WhatsApp · Instagram · web · API)
- 5,000 AI resolutions / month
- Up to 25 agents
- Dual HitL gates with bulk approve
- Workflow run history (30-day)
- Recommendations + briefings
- Routing canvas + sandbox tester
- Standard SSO (Google, Microsoft)
Scale
For enterprises with their own voice and policies.
Customyearly contract
- Unlimited resolutions + custom voice models
- SSO/SAML/SCIM, custom roles, audit log
- On-prem / VPC / data residency (EU, US, ME, APAC)
- Dedicated CSM, 99.95% SLA
- Custom workflows · approval chains
- Run history retention 365d + replay
- HIPAA / SOC 2 Type II / ISO 27001
Frequently asked
- What counts as a resolution?A resolution is a ticket that closes without further customer reply. Auto-replies, internal notes, and snoozed tickets don't count.
- Do voice minutes cost extra?Inbound voice is included on Team and Scale; outbound voice (Scale) is metered at carrier passthrough.
- Can I bring my own model?Yes — Scale supports BYO LLM. We sandbox your weights, run your own RAG, and audit every inference.
- What about data residency?Pick a region: us-east-1, eu-west-1, ap-south-1, me-south-1, sa-east-1. PII tokenisation runs in-region.
Compare details
| Capability | Starter | Team | Scale |
|---|---|---|---|
| AI resolutions | 100/mo | 5,000/mo | Unlimited |
| Channels | 1 | All 7 | All 7 + custom |
| HitL gates | Single | Dual | Dual + chains |
| Run history retention | 7d | 30d | 365d |
| SSO | Standard | SAML/OIDC/SCIM | |
| Briefings | — | Daily | Daily + custom |
| SLA | — | 99.9% | 99.95% |